Good to see that things are being talked through, and thought about. This (and several other incidents) bring home that Google does try to follow the mantra of "Don't be evil'. Yes, they stuff up (AP sniffing, China, this little matter, etc) but they are open about it, and, when they realise that a mistake has been made (in policy or otherwise) they say so. In public. And then go about fixing it. The whole AP sniffing matter could have been swept under the carpet, for example. No-one would have known, except for Google themselves saying "Err, guys? We've made a mistake here..." For which they were roasted. So, in short, I do believe that Google are trying to do the best they possibly can. But they are human, and make mistakes. But, unlike many other companies, they admit their mistakes, and do their best to fix them. This is not to say that we should not complain when they get it wrong! If we do not, how will they know otherwise? Just don't claim that it